Frequently asked questions...

What is the current availability of sessions?

I have some limited capacity to take on new clients; please contact me for my availability. 

 

What do sessions cost and how do I pay?

Sessions cost £45. For your first session, I ask you to pay at the point of booking your appointment. Thereafter, fees are paid at the end of each session by cash or bank transfer.

 

What should I expect when making first contact?

Please don't hesitate in getting in touch by sending me an e-mail to helen@heartofharrogatecounselling.co.uk, or by texting or calling me on 07563 179 031.  It is likely that I will be in a session so won't always be able to reply straight away but I will get back in touch with you, in the same way that you have made contact with me, to arrange a suitable time for us to talk. 

You will be offered a free telephone consultation (lasting 10-15 minutes) so we can discuss what has made you decide to seek counselling and how I might be able to help. I will take a few basic details and will be happy to answer any questions you may have or provide evidence of my qualifications and professional registrations.

If you decide at this point that you would like to make a first appointment, then we will agree a time and date or you may prefer to think about it and speak to other counsellors. 

 

What happens at the first session?

For many clients, attending the first session can be worrying, especially when they don’t know what to expect or are nervous about talking about their problems and concerns with a ‘stranger’. I am very much aware of this and will do my best to help put you at ease during our first appointment.

The first session is an opportunity for you speak with me to discuss your concerns, expectations and goals for counselling and to begin to clarify how I might be able to help you achieve them. We will discuss the practical side of our work together e.g. payment of fees, cancellation policy, holidays, record-keeping and our commitment to each other. I will ask you to sign a contract to confirm acceptance of these conditions and give you a copy to take with you.

 

What is the frequency and length of appointments?

Typically, appointments are scheduled on a weekly basis and may be extended to fortnightly, or even longer, towards the end of counselling. Some clients prefer, at the start of the counselling, to make an arrangement to meet less frequently. I will work at your pace, considering any time or financial limitations you may have and reviewing our work together regularly. Follow ups can also be arranged after counselling has formally ended to ensure the gains made in counselling are maintained or if a ‘top-up’ session is needed. 

Each appointment lasts 50 minutes.

 

How many sessions will I need?

It is difficult to predict the number of counselling sessions that may be required until I meet with you. Everyone is unique and this means that people choose to attend counselling for a single session, a few weeks, months or a year or longer. 

Our sessions together are a commitment on both of our parts to ongoing counselling until you feel that the work is complete. Sessions can be time limited or open ended and will be regularly reviewed to ensure that the counselling is going in the direction you want it to and, when the time is right, to prepare for an ending. 

 

What happens if I'm late, miss or need to cancel an appointment?

Missed sessions will be charged without 48 hours prior notice. 

I will always try to give you as much notice as possible of any holiday or absence booked by myself. In the event of me not being able to give you your session because I am unwell, I will give you as much notice as possible.

Being on time for sessions is important but sometimes we cannot help being late. Please try and ring or text if you know you will be late but do not worry if this is not possible. I won't be able to extend the time of your session, due to other clients, but I will be happy to receive you whatever time you arrive during your session. I am unable to reduce your session fee if you are late.

 

Is it confidential?

What you decide to bring to counselling and discuss within our sessions is of your own free will and is kept private. 

It is important that you feel safe and secure as you talk openly about whatever is troubling you. One of the most important features of counselling is the quality of the relationship between client and counsellor, which is built on trust. Please be assured that what you share with me is respected, that you won’t be judged for it and that what you share is confidential.

However, there are some rare circumstances where confidentiality may need to be broken:

  • If you disclose the risk of possible abuse or neglect of a child.
  • If you disclose that serious harm being caused to you or you are a serious risk to others.
  • If you tell me that you are involved in, or know of, any terrorist, drug trafficking or money laundering activities.

If you share with me thoughts of suicide, we will work collaboratively to explore these thoughts and feelings and will discuss further support options. One being, that you may wish that I speak to the GP on your behalf.  

 

What if the counselling is with a child or young person?


I work with children and young people over 10 years old.  Younger children may be considered after an initial consultation. The process is generally the same, however the initial session may wholly, or in part, take place with a parent/carer present. It is important that your child/young person knows that coming to counselling is their decision and they will need to feel comfortable attending their sessions without a parent or carer. As their parent, you will  be expected to allow your child/young person to decide how much they wish to share with you about their counselling sessions. We can discuss all of these details at our first meeting and plan a way forward that takes your child’s needs into account.  

For younger children, sessions are likely to be play orientated. Older children and teens will also have access all of the same creative and play resources, with additional games and activities suited to their age. They may prefer to talk through particular issues on their mind or have a combination of talking and creative/play therapy.

 

Can I have online/remote counselling sessions?

I offer both online and face to face sessions. If you need the flexibility of online sessions, you're not local to Harrogate or you would prefer to have sessions in this way due to Covid-19 then I am happy to offer counselling in this format. We can discuss this more when you get in touch.

 

Where does face to face counselling take place?

Heart of Harrogate Counselling sessions take place in a calming annex within my home. This space has its own entrance and facilities so that your sessions are quiet, comfortable and private. 

Contact me for a free initial consultation

helen@heartofharrogatecounselling.co.uk

07563 179 031

Ashgarth Court, Harrogate, HG2 9LE.

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